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Voice Recording Engineer in New York, NY at ettain group

Date Posted: 11/30/2018

Job Snapshot

Job Description

New York, NY -

Job Title:  Voice Recording Engineer
Location:  New York, NY

Industry:  Financial Services

Terms:  Contract


  • Experience with NICE Trading Recording System or NICE Engage
  • Strong SQL Database Skills
  • Previous experience with IPC, Cisco, Avaya, and Mobile telephony platforms integrations


Voice Recording Engineer Job Summary:

This role requires experience providing technical expertise and leadership to flawlessly execute numerous initiatives in the Voice Recording domain. Provide broad technical view across platforms, identifying technical dependencies, issues, risks, and impact of deliverables on production environment. Ensure orchestration of deliverables including consistency and interoperability between new architectural components and legacy platforms. Expertise in managing technology and operational risk associated with large technology transformations related to Voice Recording platforms.

Voice Recording Engineer Responsibilities:

  • Manage the transition of global Voice Recording technology changes and multiple complex projects across telephony platform integrations including IPC, Cisco, Avaya and Mobile
  • Design and implement Voice Recording solutions that seamlessly integrate with adjunct voice technologies
  • Evaluate user impact to features and functionality
  • Work with Product, Architecture and Engineering, Vendor, and Service Providers to define transformation and migration strategy for the Voice Recording platform
  • Develop migration strategy including detailed tasks, timeline, deliverables, and goals
  • Develop risk mitigation plan for pre, during, and post transformation
  • Ensure migration process adheres to security, compliance, and regulatory requirements
  • Define criteria and benchmark measurements for success
  • Develop plan for user experience testing
  • Participate in developing test plans for product certifications
  • Develop and coordinate day two support models for new deployments
  • Participate in communication plan and creation of user notifications
  • Provide supporting materials for bank Permit to Operate Tollgate
  • Establish and conduct Knowledge Share sessions with support teams
  • Manage pilots and modify plan as needed
  • Change validation and oversight for all migrations
  • Monitor adoption success post migration
  • Contribute to continual service improvement process
  • Partner with telephony teams to understand product roadmaps and prepare requisite voice recording design

Voice Recording Engineer Requirements:

  • 5+ Years of experience in technology role, with preference for Voice recording and/or Trader Voice and Enterprise domain
  • Experience working in the financial or banking industry preferred
  • Bachelor’s degree in technology discipline, equivalent technical certifications, or experience
  • Expertise in Voice Technology, specifically voice recording, trading systems, enterprise voice, and mobile
  • Knowledge of supporting technologies including network and WORM storage
  • Excellent written and verbal communication skills
  • Strong analytical and critical thinking skills
  • Strong inter-personal skills; able to work both independently and in a team environment


Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Robert Anderson at 704-206-7831

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit


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