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Videoconferencing Engineer in Charlotte, NC at ettain group

Date Posted: 1/20/2019

Job Snapshot

Job Description

Charlotte , NC -

Location: Charlotte,NC

Industry:  Financial Services
Terms:  18 month Contract

Job Description: Operation technician supporting a global, cross-functional, multi-platform videoconferencing environment. 

Support and problem-solving activities
• Must have a proficiency in building and coding of video conferencing components, platforms, interfaces, and development tools. 

Technical Expertise
• Comprehensive knowledge of desktop clients for voice and video 
• In-depth knowledge of voice and video products APIs 
• Video and Voice integration experience with Acano, Sonus, Cisco TelePresence, Avaya, Genesys, NICE and Tandberg systems. 
• Expert in audio and video equipment including; Biamp, AMX and AMX coding, Cisco TelePresence and video monitors. 

• 5+ years of support experience with Break/Fix responsibilities on the video conferencing, networking and OS level 
• 5+ years of experience operational support for multi-vendor video conferencing rooms at a large enterprise 
• Knowledge of fault diagnosis of Biamp, AMX, Telepresence, and other video conferencing equipment 
• Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health 
• Monitor application/infrastructure for alerts, including alerts from downstream components (Telephony, DB and Storage) 
• Triage application alerts and take appropriate action for resolution 
• Perform housekeeping functions on room systems/ infrastructure (i.e. daily health checks) 
• Monitor capacity and performance 
• Provide Level 2/3 support, own incident to closure 
• Work with vendors (L4) for incident restoral/resolution 
• Work with component support teams (i.e DB, Voice/Network and Storage)to coordinate activities for remediation of issues 
• Incident Management, including installing, configuring and troubleshooting issues. 
• Manage the development environment 
• Documentation for operational support (i.e. Playbooks) 
• Primary for Problem Management including diagnostics 
• Video conferencing measurement including monitoring, analyzing and reporting on the performance 
• Implementation and post-validation of changes

Frequently Asked Questions:

Benefits?  Yes, provided by ettain group

Remote Workers?  Not eligible, must work onsite with the team

Visa Sponsorship?  Not offered

Corp-to-Corp?  Not eligible

 How to Apply: 

For immediate attention please apply online and send a text message or leave a voicemail for Max Becker at (704) 206-7814.