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Salesforce Business AnalystBusiness Analyst - SalesForce Customizations in Raleigh, NC at ettain group

Date Posted: 12/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Raleigh, NC - Job Title:  Business Analyst - SalesForce Customizations 
Location:  Raleigh, NC
Industry:  Healthcare
Terms:  4 Month Contract (extensions possible)
Compensation:  $35 - $45/hr W2
Requirements:  Salesforce, CRM Analysts, strong background in writing functional and technical documents, CRM implementations, configurations, add-on modules,, SDLC

Business Analyst - SalesForce Customizations  Job Summary:

As an experienced Salesforce Business Analyst, you have significant experience with requirement gathering, communication with business representatives and translating user requests into useful documentation.

You use your expertise in salesforce to communicate effectively with users on design, configuration and implementation of CRM related projects.

Business Analyst - SalesForce Customizations Job Responsibilities:

  • Ability to comprehend customer/business requirements and translate these requirements in to associated project documents (functional/technical analysis).
  • Perform configuration level tasks to meet business requirements including field setups, page layouts, role/profile changes, etc.
  • Hands-on functional testing and validation of business requirements and system functionality.
  • Have a solid understanding of the systems, tools and processes that interface with the CRM application.
  • Working within a disciplined change control environment along with understanding of a SDLC process and procedure.
  • Use of company mandated software application to track support cases/tickets
  • Required to communicate with end users and to organize the priority of issues that arise on a day to day basis. You will work within all areas of business CRM including Support, Sales, Marketing, etc.

Business Analyst - SalesForce Customizations Job Requirements:

  • 5+ years of technical BA experience with a very strong service-oriented background
  • 2 + years of Salesforce Business Analytics / configuration experience (3-5 Ideal)
    • Application functionality, architecture, configuration and customization methods as well as integration techniques
    • Proven experience CRM implementations, configurations, add-on modules
    • Proficiency in configuration of major Salesforce application
    • Proficiency in working with business users and team members on all aspects of CRM functional design and configuration
  • Proficiency in authoring functional and technical documentation
  • Marketing Experience & SDLC is preferred

Business Analyst - SalesForce Customizations Personal Attributes

  • Excellent communication skills; Ability to communicate ideas in both technical and user-friendly language; Also, work well in both a team environment as well as autonomous
  • Must be able to meet tight deadlines and provide accurate time estimates.
  • Strong analytical, troubleshooting, problem-solving and follow-through abilities.
  • Highly motivated -self-starter, proactive with time management skills
  • Must show initiative, be hands-on and lead by example
  • Proven ability to multitask and work through ambiguous requirements
  • Strong verbal, written and interpersonal communication skills within the team as well as with business users

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:


For immediate attention please apply online and send a text message to Colleen Rennie at 919-287-3982 with your full name, job title, and location.

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit