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Change Manager in New York, NY at ettain group

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

New York, NY -

Job Title:  Change Manager
Location:  New York, NY

Industry:  Financial Services

Terms:  Contract


  • Experience as a Change Manager, preference for IT infrastructure
  • Advanced proficiency with Microsoft Visio
  • Experience with Microsoft Office


Change Manager Job Summary:

Make our Real Time Voice infrastructure reliable and agile for thousands of users. The Workspace Services team combines software and systems administration skills to build and operate a global Collaboration infrastructure. We need creative high energy engineers and technologists to help develop complex mission critical designs in a very fast paced, constantly changing environment.

In addition to our complex designs, the WSS team routinely works on tasks related to: availability, latency, capacity, code lifecycle, deployment and configuration management. We collaborate with our Engineering teams to release new services and our NOC teams to solve issues impacting the bank's users and services.

Change Manager Responsibilities:

  • Manage multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.
  • Manage end-to-end Voice and Collaboration infrastructure delivery lifecycle including the collection and translation of business requirements to enable technical execution of network programs and projects.
  • Plan and coordinate project deliverables across multiple service providers in support of network infrastructure project requirements.
  • Manages and contributes to a portfolio of network infrastructure projects from design, build, through implementation and operational turn-over, with varying levels of complexity.
  • Monitor incoming Service Request Fulfillment queue, including analysis of the incoming Request to better understand the customer's business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate.
  • Collaborate with other internal/external Bank teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment.
  • Leverage designated tools and resources to create technical designs/Engineering Work Orders that will drive implementation during a pre-approved change window as necessary.
  • Maintain accurate records of requests and communications by utilizing Bank's systems of record
  • Communicate the status and progress to the customer on a daily basis via the System of Record and respond to requests from customers in a timely manner
  • Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions
  • Provide proper hand off of ticket/design and relevant details when necessary
  • Create, modify and represent appropriate change records required prior to implementing or hand-off
  • Provide implementation support, as needed to other Vendors and Bank teams
  • Proven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected results
  • Ability to adhere to Project Management and Change Management governance framework -Excellent written/verbal communication & presentation skills at an executive level Key

Change Manager Requirements:

  • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
  • Ability to interact effectively with all levels of customers and leadership
  • Ability to handle multiple tasks simultaneously and respond under pressure
  • Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Robert Anderson at 704-206-7831

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit


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